Effective Date: February 2026 

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This Privacy Policy describes how Sinks Direct (“Company,” “we,” “us,” or “our”), located at 5039 Sirona Dr, Charlotte, NC 28273, United States, collects, uses, discloses, and protects your personal information when you visit or make a purchase from our website at https://www.sinksdirectusa.com (the “Service”). This policy applies to all users accessing our Service from the United States. 

By using our Service, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with the practices described herein, please do not use the Service.

 

Information We Collect.

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Personal Information You Provide 

When you interact with our Service, we may collect the following categories of personal information: 

• Identifiers: First and last name, email address, phone number, mailing address, and billing address. 

• Commercial Information: Purchase history, order details, products browsed, and items in your shopping cart. 

• Account Information: Username, password, and account preferences (if you create an account). 

Information Collected Automatically 

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When you access our Service, we automatically collect certain information, including but not limited to: 

• Internet or Network Activity: IP address, browser type and version, pages visited, time and date of visit, time spent on pages, referring URL, and clickstream data. 

• Device Information: Device type, operating system, unique device identifiers, and mobile network information. 

• Geolocation Data: Approximate location derived from your IP address. 

 

Cookies and Tracking Technologies.

 

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing activity and to improve our Service. The types of cookies we use include: 

• Strictly Necessary Cookies: Essential for website functionality, authentication, and security. These cannot be disabled. 

• Functional Cookies: Remember your preferences such as language settings and login information. 

• Analytics Cookies: Help us understand how visitors interact with our Service by collecting anonymous usage data. 

• Marketing Cookies: Track visitors across websites to display relevant advertisements. 

You may configure your browser to refuse all or some cookies, or to alert you when a cookie is being sent. However, disabling cookies may affect the functionality of certain features of our Service.

 

How We Use Your Information.

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We use the information we collect for the following purposes: 

• To process and fulfill your orders, including shipping confirmation, invoicing, and customer support. 

• To create and manage your account. 

• To communicate with you regarding your orders, respond to inquiries, and provide customer service. 

• To send promotional communications about our products, services, and offers (subject to your opt-out preferences). 

• To analyze usage trends, improve our Service, and enhance user experience. 

• To detect, prevent, and address fraud, security breaches, or other prohibited activities. 

• To comply with applicable laws, regulations, and legal processes. 

 

How We Share Your Information.

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We may share your personal information in the following circumstances: 

• Service Providers: With third-party vendors who perform services on our behalf, such as payment processing, shipping, analytics, and marketing. These providers are contractually obligated to protect your data and may only use it for the purposes we specify. 

• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred. We will provide notice before your data becomes subject to a different privacy policy. 

• Legal Compliance: When required by law, regulation, legal process, or governmental request, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others. 

• With Your Consent: For any other purpose disclosed at the time you provide your information or with your affirmative consent.

 

We do not sell your personal information to third parties for monetary or other valuable consideration. 

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Your Privacy Rights.

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Rights for All U.S. Customers 

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Regardless of your state of residence, you have the right to: 

• Opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us at info@sinksdirect.ca. 

• Request access to the personal information we hold about you. 

• Request correction or deletion of your personal information, subject to legal retention requirements.

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California Residents — CCPA/CPRA Rights 

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If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides you with additional rights regarding your personal information: 

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• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources, the business or commercial purpose for collecting the information, and the categories of third parties with whom we share it. 

• Right to Delete: You have the right to request the deletion of personal information we have collected from you, subject to certain exceptions. 

• Right to Correct: You have the right to request the correction of inaccurate personal information. 

• Right to Opt Out of Sale or Sharing: You have the right to direct us not to sell or share your personal information. As stated above, we do not sell your personal information. 

• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. 

• Right to Limit Use of Sensitive Personal Information: You have the right to limit the use and disclosure of sensitive personal information to only what is necessary. 

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To exercise any of these rights, please email us at info@sinksdirect.ca with the subject line “California Privacy Request.” We will verify your identity before processing your request and will respond within forty-five (45) calendar days. 

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Other State Privacy Laws 

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Residents of Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Utah (UCPA), Texas (TDPSA), Oregon (OCPA), Montana (MCDPA), and other states with comprehensive privacy legislation may have similar rights to access, correct, delete, and opt out of certain data processing activities. Please contact us at info@sinksdirect.ca to exercise your rights under your state’s applicable law.

 

Data Retention.

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We retain your personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Usage data is generally retained for a shorter period unless needed for security or functional improvements.

 

International Data Transfers.

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Sinks Direct is based in North America. If you are accessing our Service from the United States, your personal information may be transferred to, stored, and processed in Canada. By using our Service, you consent to the transfer of your information to Canada, where data protection laws may differ from those in your jurisdiction. We take commercially reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy. 

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Data Security.

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We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

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Children's Privacy.

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Our Service is not directed to children under the age of thirteen (13), and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take prompt steps to delete such information. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@sinksdirect.ca. 

 

Third-Party Links.

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Our Service may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We strongly encourage you to review the privacy policy of every website you visit. 

 

Do Not Track Signals.

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Some browsers transmit “Do Not Track” (DNT) signals. At this time, our Service does not respond to DNT signals. We will update this policy if we adopt a DNT response standard in the future.

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Changes to This Privacy Policy.

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We may update this Privacy Policy from time to time. When we make material changes, we will notify you by posting the updated policy on this page and updating the “Effective Date” above. We encourage you to review this Privacy Policy periodically. Your continued use of the Service after any changes constitutes your acceptance of the updated policy.

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Contact Us.

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If you have questions or concerns about this Privacy Policy, or wish to exercise your privacy rights, please contact us: 

Sinks Direct 

5039 Sirona Dr, Charlotte, NC 28273, United States 

Email: info@sinksdirect.ca 

Phone: 1 855-789-5352